Loyal community advocates who help spread the word about your business.
Better customer insights that help you serve them better.
An efficient, cost-effective way to handle customer support.
A unique experience that cannot be easily replicated by your competitors
With more brands and businesses inviting their customers to join a community, you need to make sure that yours truly delivers what your customers need.
How do you encourage members to get engaged with your community? If nothing’s happening every time they visit your community, they’re unlikely to keep coming back.
Is your community growing slower than you expected? Make sure you’ve identified a problem your members actually want solved. And ensure you communicate that in a way they’ll resonate with.
What journey do your members go on in your community? How does their relationship develop with you and with each other?
Over the past six years, I’ve worked with a whole host of different communities: from in-person to online and NGO to start-up. I’m a Facebook Certified Community manager with a keen intuition for what community members need. Combining user research, psychology and a passion for community, I can help you to discover what’s holding your community back and take it to the next level.
Thorough audit of your community followed by a detailed action plan.
Work with me to build a strategy to unlock more engagement in your community.
Get started with building communities with strategic training. For teams or individuals.